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Read These Terms Before You Use Your Account

These terms set out what you agree to when you open and use a 12fbajee account — including how your wallet works, what actions we can take on your account, and how eligibility is determined based on your local law and region.

Account use rulesbKash, Nagad, Rocket wallet termsEligibility by local lawAccount suspension conditionsHow to raise a dispute
12fbajee Read These Terms Before You Use Your Account
HOW WE HANDLE THIS

Account Security and Terms Enforcement

Wallet Matching

Every bKash, Nagad, and Rocket transaction is checked against your registered account details. Mismatched wallets are held until identity is confirmed — protecting your funds.

Account Suspension Process

If a terms breach is identified, we suspend the account and notify you via your registered contact. You can appeal within the timeframe stated in the notice we send.

Data Retention

We retain your account and transaction records in line with applicable rules for your region. You can request a summary of your stored data through the help centre.

Terms Change Notification

When these terms are updated, we publish the change on this page and flag it on your account dashboard. Your continued use after the update counts as acceptance.

TERMS CONTACT PATHS

Reach Us About Your Account Terms

Team online

Live Chat

Open the chat widget from your account dashboard to raise a terms or wallet query directly. We aim to respond during staffed hours.

Email Support

Send a detailed account query — including your registered bKash or Nagad number — to our support address found in your account settings.

Account Help Centre

Your account panel has a dedicated help section where you can submit a terms dispute or flag a transaction you believe was handled incorrectly.

Common Questions About These Terms

Access and eligibility depend on whether using this platform is permitted under the laws in your location. You are responsible for checking your local rules before opening or using an account.

No. Deposits must come from a wallet registered in your own name. Third-party bKash, Nagad, or Rocket transfers are not accepted and may trigger a temporary account hold.

We will tell you the reason — usually a wallet mismatch or a pending identity check. Resolve the flagged issue through account support and resubmit once your details are confirmed.

Contact support within seven days of the transaction date. Include your account ID and the transaction reference. We review disputes and respond with a decision and next steps.

Updated terms are published on this page and flagged on your account dashboard. We do not send individual emails for every amendment, so check this page periodically.

Submit a closure request via the account help centre or live chat. Any verified balance tied to your registered Rocket, bKash, or Nagad number will be processed before closure is confirmed.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.