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Understand Your Rights Before You Open an Account

12fbajee operates under a clear set of legal terms that determine who can access this platform and under what conditions — and your eligibility depends on your local law and the region you're in.

Jurisdiction-dependent accessLocal law appliesbKash, Nagad, Rocket contextAccount-level enforcementEligible regions only
Explore the Lobby Read FAQ
12fbajee Understand Your Rights Before You Open an Account
HOW WE HANDLE THIS

Explore How 12fbajee Manages Data and Account Security

We handle your account data — including the mobile number and wallet details linked to bKash, Nagad, or Rocket — under a retention policy that keeps your information only as long as it is needed for your active account or for regulatory compliance. You can request a summary of the data we hold, ask for corrections, or request deletion once your account is closed. These requests go through the same support channels listed above, and we confirm receipt in writing.

Data Retention

We keep your account data, including wallet identifiers for bKash, Nagad, and Rocket, only while your account is active or while a compliance obligation requires it.

Cookie Policy

We use session cookies to maintain your login state across pages. No advertising-network cookies are placed without your consent, and you can clear them from your mobile browser settings at any time.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any change to your linked wallet — bKash, Nagad, or Rocket — requires re-verification before it takes effect.

Request a Change

To update, correct, or delete personal data we hold, submit a written request through live chat or email with your account reference. We confirm the outcome within our standard response window.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Question

If you have a question about our terms, your account eligibility, or how a legal condition affects your bKash or Nagad transaction, our support team handles these directly. Raise a legal query through the channel that suits you — we log every case and respond in writing so you have a record.

Live Chat Support Open the chat window from your account dashboard to raise a legal or eligibility question. We respond during active support hours and log the conversation to your account.
Email Your Query Send your legal question, account reference, and any relevant transaction detail to our support address. Written responses are sent within our standard handling window.
Account Help Centre The Help Centre in your account settings holds jurisdiction notices and eligibility status for your region. Check there first before contacting support for faster resolution.

Switch Through Common Legal Questions

These are the questions we hear most often about legal eligibility, account rights, and what happens when terms change. If your question is not here, use the live chat or email path above.

Whether you can access this platform legally depends on your jurisdiction and local law. We do not confirm eligibility on your behalf — check your local regulations before opening an account.

Any pending balance linked to your bKash or Nagad wallet is held during the suspension review. Our team contacts you via your registered number to explain next steps and resolution timelines.

Yes. Submit a data request through live chat or email with your account reference. We provide a written summary of the data we hold and confirm within our standard handling window.

We notify active accounts by the email or mobile number on file whenever terms are updated. We also update this page directly, so checking it periodically keeps you current.

Rocket's own provider terms apply alongside ours whenever you transact through it. You are bound by both sets of terms simultaneously, so we recommend reading Rocket's conditions as well.

Once your account is closed, send a deletion request via email or live chat with your account reference. We process it in line with our retention policy and confirm completion in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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