Reference

How 12fbajee Handles Your Personal Data

This Privacy Policy explains what information we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and exactly how we store, use and protect it.

Account data kept securebKash, Nagad, Rocket payment details protectedNo data sold to third partiesYou can request your data anytimeApplies to all Bangladesh-eligible accounts

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REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about your account data, want to correct something we hold, or need to submit a data deletion request, our support team handles all privacy-related queries directly. You can reach us through live chat on the platform, by email, or via our account help centre. We aim to respond to data requests within a reasonable time — typically within a few business days of receiving your query.

Live Chat Start a chat from your account dashboard. Describe your privacy query and our team will pull up your record and respond directly without passing you around.

Email Support Send your data request or correction query to our support email. Include your registered mobile number so we can locate your account quickly and confirm your identity.

Account Help Centre Log in and visit the Help section to submit a formal data request. The form routes your query to our privacy team and generates a reference number for tracking.

Browse What We Collect and Why

12fbajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, contact details, and the mobile wallet information you use — whether that is bKash, Nagad or Rocket. This lets us process deposits, verify withdrawals, and keep your account secure. We also collect device and session data: your

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browser type, IP address, and the pages you visit on our platform. We use this to detect suspicious login attempts and keep your account accessible only to you. Payment transaction records — amounts, timestamps, wallet reference numbers — are kept to resolve any disputes and meet
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standard financial record requirements. We do not sell your data to marketing firms or unrelated third parties. We may share data with payment processors like the bKash, Nagad and Rocket networks strictly to complete your transactions. Any third-party service we use is bound by data protection
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obligations. You are always in control: you can ask us what we hold, request a correction, or ask us to delete non-essential data by contacting our support team. Your continued use of the platform after any policy update means you accept the revised terms. Availability of
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our service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We have built our data practices around the reality that your bKash, Nagad and Rocket wallet details are sensitive. Every connection to our platform uses SSL encryption so your payment and account data travels securely. We keep only what we need for as long as we need it — and we have specific retention periods for different data types, outlined below.

Encryption on Every Connection

All data you send us — login credentials, wallet numbers, session activity — moves over SSL-encrypted connections. We do not store raw payment PINs or full wallet credentials on our servers.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Data Retention

Active account data is retained while your account remains open. If you close your account, we keep transaction records for a standard period to resolve any disputes, then delete personal identifiers.

Your Rights Over Your Data

You can request a copy of what we hold, ask us to correct inaccurate details, or request deletion of non-essential data. Submit requests through live chat or our account help centre — we will confirm receipt and act promptly.

Questions About Your Privacy at 12fbajee

These are the questions we get asked most often about how we handle your data. If your question is not here, contact our support team directly through live chat or the account help centre.

We collect your name, registered mobile number, and the wallet details you use — bKash, Nagad or Rocket. We also log device and session data to protect your account from unauthorised access.

Your wallet details are shared only with the relevant payment processor — bKash, Nagad or Rocket — to complete your transaction. We do not pass payment data to advertisers or unrelated third parties.

Log in and go to the Help section, or start a live chat with our support team. Include your registered mobile number so we can verify your identity and locate your account record quickly.

Yes. You can request deletion of non-essential data at any time. Transaction records may be retained for a standard dispute-resolution period before personal identifiers are removed from our systems.

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can adjust or block cookies in your mobile browser settings, though some account features may not work without session cookies.

We retain transaction records for a standard period after account closure to handle any outstanding queries or disputes. After that period, personal identifiers are deleted from our active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCrash Skyline Info12Fbajee Glossary

How 12fbajee Handles Your Personal Data

Contact Us About Your Privacy

How We Protect and Manage Your Information

Encryption on Every Connection

Cookies and Session Tracking

Account Data Retention

Your Rights Over Your Data

Questions About Your Privacy at 12fbajee

01 What personal information does 12fbajee collect when I open an account?

02 Is my bKash or Nagad payment information shared with anyone?

03 How do I request a copy of the data 12fbajee holds about me?

04 Can I ask 12fbajee to delete my personal data?

05 Does 12fbajee use cookies, and can I turn them off?

06 What happens to my data if I close my 12fbajee account?

Privacy Policy

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